Shipping & Returns

Shipping policies:

  • The primary couriers are USPS and UPS; delivery times vary by region and courier.
  • Buyer assumes “risk of loss” when order is delivered. Lain Audio is not liable once delivery has been made. Please select appropriate shipping method and signature options for your order.
  • Signature requirement for shipments (if not already selected) is at the discretion of the shipping and fulfillment department.
  • Tracking information is available once the order is completed.
  • Orders will be shipped to the address provided by the customer.
  • Lain Audio is not responsible for any errors associated with the customer provided shipping address.
  • We do not issue replacements or refunds for orders delivered to the incorrect address if the customer submitted it incorrectly.
  • In such case, when item is lost due to an incorrect shipping address, Lain Audio assumes no responsibility.
  • Lain Audio cannot notify couriers of “Notes” included with orders that are relating to shipping and delivery instruction.
  • If an item is returned as undeliverable, the order will be refunded. All associated shipping charges will be deducted from the refund.
  • If a shipment is refused, the order will be refunded. All associated shipping charges will be deducted from the refund.
  • Lain Audio only ships to the Lower 48 States of the United States. Lain Audio does not do any international shipments and to Canada as well.

Returns

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unused, with manuals, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at jbestvinyl@gmail.com.
  • Please note that returns will need to be sent to the following address: 2010 Harbison Dr., Suite A275 , Vacaville, CA, 95687, United States
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us
  • without first requesting a return will not be accepted.
  • You can always contact us for any return questions at jbestvinyl@gmail.com.
  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
  • Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically
  • refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at jbestvinyl@gmail.com.

Damaged shipment

  • If an item is damaged in transit, the courier is responsible.
  • Save all packaging materials and take photos of packaging and damaged item for evidence to provide to courier.
  • Please contact us immediately at Contact here and please put into the Subject line “Received Damaged Shipment”. This helps to differentiate from normal emails.
  • The following is taken directly from UPS’ website
  • When you receive a damaged package, it’s important to take certain steps to ensure a smooth claims process with UPS. Here’s what you should do:
  • 1. Gather Information: Keep your tracking number handy, as it will be essential for filing a claim. Also, hold onto any invoice or receipt that can provide the value of the package.
  • 2. Document the Damage: If possible, take clear photos of the damaged item and how it was packaged inside the box. Additionally, capture a close-up photo of the shipping label, including the tracking number. One photo of the outside of the package, showing any visible damage, is also necessary. Don’t forget to include the dimensions of the box (height, length, and width).
  • 3. Write a Detailed Description: When describing the merchandise, be as specific as you can. Include details like the brand name, size, color, model, quantity, and any other identifying information. For electronics over $500, a serial number is required.
  • 4. File a Claim: Log in to your UPS account to file a claim, or file as a guest if you’re not a registered user. You’ll need to provide the tracking number and the details you’ve gathered.
  • 5. Stay Informed: While your claim is under review, you may receive time-sensitive notifications from UPS regarding additional information or photos needed. If you’re the recipient, reach out to the shipper for updates. If you’re the shipper, check the claims dashboard for progress.
  • 6. Wait for Resolution: Typically, you can expect a resolution to your claim within 8 to 10 business days, unless additional investigation is required.
  • Remember, it’s crucial to act promptly. You should file a claim within 60 days of the scheduled delivery for lost or damaged packages, or if a collect on delivery (C.O.D.) payment wasn’t received. By following these steps, you’ll be well on your way to resolving your damaged package issue with UPS.
  • Find out more here:
  • File a Claim | UPS – United States