Damaged Shipment

Damaged shipment:

  • If an item is damaged in transit, the courier is responsible.
  • Save all packaging materials and take photos of packaging and damaged item for evidence to provide to courier.
  • Please contact us immediately at Contact Here and please put into the Subject line “Received Damaged Shipment”. This helps to differentiate from normal emails.
  • The following is directly taken from UPS’ website
  • When you receive a damaged package, it’s important to take certain steps to ensure a smooth claims process with UPS. Here’s what you should do:
  • 1. Gather Information: Keep your tracking number handy, as it will be essential for filing a claim. Also, hold onto any invoice or receipt that can provide the value of the package.
  • 2. Document the Damage: If possible, take clear photos of the damaged item and how it was packaged inside the box. Additionally, capture a close-up photo of the shipping label, including the tracking number. One photo of the outside of the package, showing any visible damage, is also necessary. Don’t forget to include the dimensions of the box (height, length, and width).
  • 3. Write a Detailed Description: When describing the merchandise, be as specific as you can. Include details like the brand name, size, color, model, quantity, and any other identifying information. For electronics over $500, a serial number is required.
  • 4. File a Claim: Log in to your UPS account to file a claim, or file as a guest if you’re not a registered user. You’ll need to provide the tracking number and the details you’ve gathered.
  • 5. Stay Informed: While your claim is under review, you may receive time-sensitive notifications from UPS regarding additional information or photos needed. If you’re the recipient, reach out to the shipper for updates. If you’re the shipper, check the claims dashboard for progress.
  • 6. Wait for Resolution: Typically, you can expect a resolution to your claim within 8 to 10 business days, unless additional investigation is required.
  • Remember, it’s crucial to act promptly. You should file a claim within 60 days of the scheduled delivery for lost or damaged packages, or if a collect on delivery (C.O.D.) payment wasn’t received. By following these steps, you’ll be well on your way to resolving your damaged package issue with UPS.
  • Find out more here:
  • File a Claim | UPS – United States